Customer Service Specialist

Company: DRolls Associates

DRolls Associates is a leading provider of exceptional marketing and consulting services for businesses of all sizes. Our customer-focused approach has been the key to our success, and we are currently seeking a passionate and dedicated Customer Service Specialist to join our team.

Key Responsibilities:

• Serve as the first point of contact for all customer inquiries and issues via phone, email, and chat

• Provide exceptional customer service by addressing and resolving customer concerns in a timely and professional manner

• Develop a deep understanding of our products and services to effectively assist customers with their needs

• Maintain accurate and detailed records of all customer interactions

• Collaborate with cross-functional teams to ensure customer needs are met and exceeded

• Take ownership of customer issues and follow through to resolution, escalating when necessary

• Continuously identify areas for improvement and make suggestions to enhance the customer experience

Qualifications:

• High school diploma or equivalent; Bachelor's degree preferred

• 2 years of customer service experience, preferably in a fast-paced environment

• Excellent communication skills, both written and verbal

• Strong problem-solving and decision-making abilities

• Ability to multitask and work under pressure

• Proficiency in Microsoft Office and customer service software

• Experience with CRM system is a plus

• Positive and professional attitude with a passion for delivering exceptional customer service

We offer competitive salary and benefits packages, as well as opportunities for growth and advancement within the company. If you have a strong customer service mindset and are looking for a dynamic and rewarding career, we want to hear from you!

DRolls Associates is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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